Reviews

MoviePass Insults and screws its customers

For Many months now I've been recommending MoviePass to everyone I talk to who likes movies. It always had several restrictions that made it hard to justify:

  1. Only one movie per day
  2. You can only see each movie once
  3. No IMAX or 3D (you can't even pay the upgrade cost)
  4. You can't pre-buy your movie tickets, you have to go to the theater, check in, and then buy your movies (and if you have multiple people in your party with passes, you have to each make your transaction separately, which causes longer lines at the box office)
These were annoying restrictions but overall I still considered the pass to be a good enough deal to lock myself into a year contract at $34.99/month each (Me and Barbara) and do it. It gave me the opportunity to budget my love of going to the movies to a set amount per month and not have to think about "Do I really want to pay to see this movie in theaters or should I wait for BluRay?" If I was remotely interested in a movie I went to see it, and if it turned out to suck, I didn't care because I'll just see another movie the next day for no additional cost. Unfortunately yesterday MoviePass made a sudden change with no warning that I find absolutely unacceptable, and to make it worse they tried to pass it off as if it was some exciting new feature for their customers.  Yesterday I received an email from MoviePass with a subject line of "New Features."  This is what MoviePass had to say (more…)